Refund & Returns Policy

Last updated: October 2026

This Refund & Returns Policy applies to all purchases made from SaurabhPrinter.com, an independent digital retail storefront operated by SAURABH SHARMA. It is designed to be clear, fair and fully consistent with the Australian Consumer Law (ACL).

1. Digital Software License Keys

Software license keys are digital delivery items. Because they are delivered instantly by email, they cannot be "returned" in the traditional sense. However, your rights are fully protected:

• If a key fails to activate — we will provide a working replacement key, or a full refund, within 30 days of your purchase.
• If you receive the wrong key — contact us and we will correct the order promptly with the right key or a full refund.
• If a key is not delivered — we will re-send it or issue a full refund.

To make a claim, simply contact us with your order number and a brief description of the issue. We may ask you to confirm the activation error so we can resolve it quickly.

2. Physical Items (Printers, Ink & Toner)

For physical products, the following applies:

• Faulty or damaged on arrival — we will arrange a replacement or a full refund, including return shipping where applicable.
• Incorrect item received — we will send the correct item or issue a full refund.
• Change of mind — unopened, unused items in their original packaging may be returned within 30 days. Return shipping for change-of-mind returns is at the customer's expense.

3. How to Request a Refund or Replacement

To start a refund or replacement request, please contact us with the following details:

• Your order number;
• The email address used at checkout;
• A short description of the issue.

You can reach us via our Contact Us page, by email at orders@saurabhprinter.com, or by phone on 1800-870-272 (Sales & Order Status Inquiries Only).

4. Processing Time

Once your request is approved, replacement keys are issued immediately. Refunds are processed back to your original payment method, typically within 5–10 business days depending on your bank or payment provider.

5. Your Rights Under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods replaced or remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

6. Contact

• Email: orders@saurabhprinter.com
• Phone: 1800-870-272 — Sales & Order Status Inquiries Only
• Address: Level 5, 60 Castlereagh Street, Sydney CBD, NSW 2000, Australia